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Returns and Cancellation

Return Policy

You can be assured that Medfirstindia.com stands by the quality, cleanliness and sterility of the products we offer. Due to the sensitive nature of healthcare products, Medfirstindia.com cannot give a refund or credit for any item(s) in which the retail packaging or sterile seal has been broken.

If an incorrect or defective item was shipped in error by us, we will arrange to have the merchandise picked up and will ship the appropriate product at our cost.

Medfirstindia.com will gladly accept returned merchandise and provide a full refund or credit (after deducting freight costs) if the returned item(s) meet the follow criteria:

  • Item(s) must be returned within 15 days of our shipping date.
  • Item(s) must be returned unopened in the original manufacturer packaging in a re-sellable condition and include all accessories, manuals, brochures and manufacturer documentation.

Cancellation

If you cancel your order after it has already shipped we consider it a return and the above policies apply. 

Once your package arrives please ensure it is not damaged or defective in any way. Notification of returns for damaged products must be made with 24 hours of receiving your items. In this case a full credit will be issued for both the purchase and shipping costs.

 

Refund

www.medfirstindia.com accepts Visa, MasterCard, Mastro, American Express, select Debit Cards, Net Banking, Cheque/DD, Bank Transfer and Direct Bank Deposits. If the payment was made (paid through credit card/debit card/net banking), the amount is refunded in the same account from which the payment was made.

For Debit/CreditCard/Netbanking. 
7-10 working days from the refund initiation date

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